Book a call

Last updated 20 September 2026

Privacy Policy

Design by Ency Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://www.designbyency.com (“Website”) or interact with us in other ways.

1. Who We Are

Design by Ency Ltd is a private limited company registered in England and Wales (Company No. 16829949).

Business address: 54 St James St, Liverpool, L1 0AB, United Kingdom

Registered office (for correspondence purposes only): held by our accountants.

Email: nick@designbyency.com

Data Controller: Nick Croce, Founder

2. Information We Collect

We may collect and process the following personal data:

  • Contact details – name, email address, phone number.
  • Business information – company name, project details, and materials you share for design or consultation purposes, including any file you attach to the contact form. Attached files are stored with the form submission and deleted on the same schedule.
  • Technical data – IP address, browser type, device information, and usage data collected via cookies or analytics tools.
  • Payment data – limited billing or transaction information processed securely through third-party payment providers (we do not store full card details).

3. How We Collect Information

We collect data when you:

  • Submit an enquiry or request a quote.
  • Communicate with us directly by email or message.
  • Subscribe to updates or newsletters.
  • Browse our Website, which automatically gathers limited technical data (via cookies or analytics).

We use the following service providers to run the Website. They process data on our behalf:

  • Netlify – hosts the Website and stores submissions from our contact and propose-a-time forms.
  • Cal.com – provides the booking calendar and receives the details you enter when you book a call.
  • YouTube (Google) – serves our introduction video, only after you choose to play it.

4. How We Use Your Information

We use your information to:

  • Provide and manage our design and consulting services.
  • Communicate with you about projects or enquiries.
  • Maintain business records and comply with legal obligations.
  • Improve our services and website.
  • Send updates or marketing communications if you’ve opted in.

We do not sell or rent your personal information to any third parties.

Under the UK GDPR (and where applicable, EU GDPR), we rely on:

  • Contractual necessity – to deliver services you request.
  • Legitimate interest – to operate and improve our business.
  • Consent – for optional marketing communications (you can withdraw anytime).
  • Legal obligation – where required by law or regulation.

6. International Data Transfers

We are based in the United Kingdom but may occasionally process personal data from clients in the EU or United States.

Where data is transferred outside the UK or EEA, we implement appropriate safeguards (such as Standard Contractual Clauses) to ensure your information remains protected.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described here — usually for the duration of our working relationship and up to six years afterwards for legal or accounting reasons.

8. Cookies and Analytics

With your consent, this Website uses Google Analytics 4 (Google Ireland Limited) to understand which pages are read and how visitors arrive. It is switched off until you choose “Accept cookies” in the cookie notice; if you choose “No thanks”, nothing from Google is loaded. IP addresses are anonymised. Google’s own privacy policy applies to the data it processes, and Google may transfer it outside the UK under its standard contractual clauses.

Two features are provided by third parties, who may set their own strictly necessary cookies when you use them: the booking calendar (Cal.com), and our introduction video, which is only loaded from YouTube’s privacy-enhanced player when you press play.

Your choice is remembered on your device for 12 months. You can change it at any time using “Cookie Settings” in the footer, or manage cookies in your browser settings.

9. Your Rights

Under the UK GDPR (and, where applicable, EU GDPR), you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent to marketing.
  • Request data portability (where applicable).

To exercise any rights, contact nick@designbyency.com.

We will respond within 30 days once your identity is verified.

10. Data Security

We use reasonable technical and organisational measures to protect your data, including:

  • Secure (SSL) connections.
  • Controlled access to data.
  • Up-to-date security software.
  • Regular system and process reviews.

Our Website may contain links to other sites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our Website with an updated “Effective Date.”

13. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Nick Croce

Founder, Design by Ency Ltd

Email: nick@designbyency.com

Business address: 54 St James St, Liverpool, L1 0AB, United Kingdom

Registered office: held by our accountants for correspondence purposes.